FAQ

Here is where you get those “How do I” questions answered when creating your wedding invitations online and designing your wedding website. 

We have even more detailed FAQs when you come to ‘building, creating and designing your wedding website and invitations. Click on the little blue ‘?’ buttons on the Theme Builder site.

The Website

How do I get a wedding website?

You register your details with us and we will then provide you with the tools to create your website.

Who can see my wedding website?

Only you and your guests will be able to log in and see your website. Each guest receives their own unique code so that they can log in and you can track who has replied.

Will there be advertisements on my website?

Currently, there are no ads on the website, but this could change. We will not advertise to your guests on the guest site.

Does it matter if I don't know anything about computers?

We will try to make this process as easy as possible for you by taking you through each stage step by step. There will be FAQs for each area and also additional detail on each page to explain what information is needed.

How long is my wedding website online for?

The website will be online for 18 months after you purchase. We will then notify you that we will be disabling your account and give you the option to extend it.

Is it possible to purchase a DVD of my website?

This is currently not available.

Once I have designed the site, how long does it take to view it on the internet?

We want to get you up and running as soon as we can. As long as you know the main details about the wedding it should be no more than about 10 mins. The longer you spend on it the better it will look and the more information your guests will have.

Can I do my own wedding website design?

If you feel confident enough, you could design your own theme by selecting a template and then modifying it to fit your theme.  You will be able to change colours,fonts, backgrounds and menu layout.  We also have a designer that can do a bespoke design. Get in touch for more details.

How long does it take to set up a wedding website?

If you know all the details about your wedding like date, location and timings it will take hardly any time at all. You can revisit the site as often as you want to amend and add details.

When should I get a wedding website?

You can register for a website at any time leading up to the wedding. Traditionally you send out invites 3 months before the wedding.

What do I need to get a wedding website?

You will need an email address and a credit card.

Can I select certain pages to display at a time?

If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time? Like, Save the date details first. Once we’ve set it up, you will be able to send out a Save the Date without needing to set up all of your websites. Guests will not see your website until you send them an invite.

Can I list my gift lists with other companies and will I be able to link to them?

Of course, we would not stop you from getting some wonderful presents.

Once Registered can I change what is on my Wedding Website?

You will be able to change, add and delete elements of the website right up to the day you get married. You will not be able to change guest details after you have sent an invite to them.

Is there a limit to the number of updates I can make to the website.

You can update your website as many times as you want to. Once the invites have been sent out, you can’t change guests’ details (like email address or people linked with the invitation), but you can add more guests!

The Online Wedding Invitations

What is an online wedding Invitation?

An email invite is the equivalent of the wedding invitation card you would send in the post, which lets the guest know the dates and times of the events they are invited to. You can include any of the events you’ve created for your invites, the wording for these events will be taken from the information you’ve entered. Read our blog for tips on the etiquette of sending email invitations.

How do I send out my Email Wedding Invitations?

All invites are sent out via email and this can be done once you have entered all the guests’ details and assigned them an invite. Go to the invites tab and click ‘send’, you can then preview the invite and send to your guests. An email will then land in your guest’s inbox and they’ll be able to go to your website view the information and reply.

Will the email end up in Spam?

The invites are sent from Paperless Wedding’s servers through Sendgrid our email client. Sendgrid is designed to help sites like ours to deliver emails to their desired destination. It tracks them all the way through to the point they are opened. This will give you reassurance that they have been delivered. However, it is possible that some invites will end up in spam, in which case a red cross will appear and you may have to contact them by other means.

How do I add a pre-Wedding event?

You can add a pre-wedding event in the same way of adding a wedding event. Select the venue and event tabs and enter all the information. If you don’t want these details on the main invite, there is an option to remove it. If you don’t then your guest can still RSVP online and see details of the event on the website.

How do I know who has replied?

The invite will have a link automatically generated and it will appear in the email that is sent out. It will take them to the RSVP on your website and it will know it is them that is RSVP’ing.

I have sent out my invitations but I want to add someone else.

No problem. Just add in their email address in the guest list tab and add the correct invite to their name.  Then go to the invite tab and hit send. The invite will then only go out to people who have not had it before.

What does the text in {these} mean?

The text in here is just place holder text. You can delete it and nothing will break!

How do I remove 'Carriages at Midnight'?

Go to the Theme Builder and the Invitations section and click the ‘A’ on the menu on the left-hand-side. Select the invite you want and click on Edit. In here you can change all the text on the invitation.

How do I add another invitation?

If I want all of the pages offered to be part of my website eventually, but not all at once, can I select certain ones to display at a time? Like, Save the date details first. Once we’ve set it up, you will be able to send out a Save the Date without needing to set up all of your websites. Guests will not see your website until you send them an invite.

My invitation design has disappeared?

Go to the history section in the Theme Designer. It is in the drop down menu in the top right hand corner.  Load up an older version of your design.

Can I change my mind about my theme once I have created the wedding website?

Yes, you can change your theme, although please note that this can’t be applied to invitations that have already been emailed. Select the one you want to change it to and hit save. Then go to your preview tab to view the new theme. Please be aware that the layout of the invitation does change from theme to theme. Check on the Invitation to see the layout is still OK.

Can I contact the designer directly if I like the design?

We don’t offer printed invitations, but if the theme you have chosen has a link to the designer, then contact them directly for quotes on additional printing or wedding stationery.

How do I preview a theme?

Sign up for a three-week trial and then click through the themes to see which one you like the best.  Each theme loads up in full so you can look at the wedding website, invitations and Save the Date.

I would like to edit one of the themes, can I do this?

All themes are editable, so you can change the font, text, layout, colours, background designs and images.

I have a designer already, can they use the site?

Great idea!  Let them have your username and password and they can login to the theme builder and upload the theme directly to your site.

Can other people see my theme?

Only you wedding guests and me through a support tool. Theme uploaded and edited are saved directly to your profile and no other bride will be able to see theme.

I am a designer and I want to work with you?

If you have a theme and you want to submit it, please get in touch!

FREE Save the Date wedding emails

What is a Save the Date?

You send out Save the Date cards sometimes a year in advance.  They allow guests from overseas to book flights and plan holidays. It is a great way of getting your guests booked in for the big day.

How is Paperless Wedding Save the Dates different to an email?

We provide you with a template and a theme, then all you have to do is add the details and guest list.  Once completed you hit send and the finished product off to your guests via our system.

Will my Save the Date have a digital envelope?

You will have a digital envelope that will be delivered as part of the email to your guest. When they click on the “view more details” option, it will take them to a webpage to view the Save the Date.  Doing it this way allows us to use lots more fonts on the Save the Date without being restricted by email clients.

Wedding Venue

What is a Venue?

A venue is a place where one or more of your wedding events are being held. So, this could be your local church, that smart hotel, a sunkissed beach or even your back garden. On your site, there will be a separate page for each venue where you can explain why youve chosen that place and include a photo and useful info, like a map.

I have created a venue but now want to delete it but I can't?

You cant delete it because you have already assigned it to an event. Go to events and select a different venue for your event, save, and then go back to Venue and delete.

What picture do I upload?

Make sure whatever picture you upload you own the copyright or you have permission to use it. Most venues will probably let you upload a picture of their venue from their website (you are spending a fortune with them after all!) or if you dont want to put a venue picture up you can personalise it with a picture of you both. For any issues, uploading sees the Photo help questions.

I don't know what a map link is.

This is a web link (URL) to a site such Google maps or a page on the venue website that gives the exact location of your venue. Find your venue on a map online and then copy and paste the web address from your browser into this field

I don't know how to get there!

We hope you will by the time your day arrives! If you are in the early stages of planning you might not know all the details. Dont worry, you can come back to this bit later on. Dont forget to fill it out as it is important for your guests. All details will be viewed on the webpage.

When I enter a name where will this information be seen?

The name of the venue will be seen on the invite and also be on your website. So if you are getting married in a Church, make sure you put its full name in this section and likewise for any other venue.

My venue does not have a website.

Don’t worry if your venue doesnt have a website, this is just additional information for your guests. Make sure you give detail about the venues location and map instead to help them find it.

I don't know what to write in the webpage text.

The text entered here will appear on the website page for this venue. We suggest you write about why you chose that venue, maybe give a bit of history about the place or you can leave a simple message instead. You have the freedom to choose!

I have entered venue information into the site and now it has disappeared!

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isnt stored. Please try entering the information again and if the same thing happens after you have saved then there may be an issue. Click on Feedbackbottom right, send us a message and we will look into it for you.

Wedding Events

What is an event?

An event is a part of your wedding celebration that you want guests to be able to reply to separately. For instance, this could be the ceremony itself, the reception afterwards and an evening party. Or it could even be a BBQ a couple of days before or after. Each event will have its own page on your site and also a line on your invitations. Youll also get to see individual numbers attending each event.

When I enter an event Name where will this information be seen?

The name of the event will only be seen on your website. Each event will have its own page on your website detailing what will happen in that section of the day. The Name of each event will be also seen on your Invites tab when you choose which events to include in each invitation.

What does Invite description mean?

This event title will be seen on the wedding invitation, this allows you to use more formal language than on your website. For example, ours would read The Wedding of Emma Gosling and Jim Taylor, and our evening event would be The Evening Reception. It is up to you how you phrase it. You can always change it once you have previewed the invitations.

I can't find my venue?

When you click on the drop down box you should be able to see all your venues. If you cant it might mean that you did not save it to the Venues tab before navigating away. Go back to the Venues tab and you should see it on the main page if it is there. If not, then you need to create a new venue and save it. It will then appear in the drop-down box in the events section.

Does it matter if the date of this event is after the wedding?

You can enter any date in here if it is linked to your wedding. Some people have a party after the wedding, or you might be wanting to have welcome drinks before the big days itself, either is no problem. We give you the option when you create the invitations to include these type of events or not. You might just want these details to appear on the website only. You can get guests will still be able to RSVP even though it was not visible on the invitation.

I don't know what to write in the webpage text.

The text entered here will appear on the website page for this event. If it is your Ceremony you might want to start by writing, Please join us to celebrate our big day…..’ or ‘We cant wait to become Man and Wife and we hope you will be there to share this with us…..’ You can write as much or as little as you want.

I have entered venue information into the site and now it has disappeared!

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isnt stored. Please try entering the information again and if the same thing happens after you have saved then there may be an issue. Click on Feedbackbottom right, send us a message and we will look into it for you.

I don't know the time of the event yet!

If you have not finalised all wedding details dont worry, you can come back and change this at a later date. The information will appear on the invite and the website, so make you change it before you send the invitations out!

I don't what image to upload!

Make sure whatever picture you upload you own the copyright or you have permission to use it. Why not make it simple and upload a picture of you both? For any issues, uploading sees the Photo help questions

I have got multiple events needing dietary requirements, will the field appear more than once?

Yes, it will appear for each event.

I have added a question and it is not appearing on my RSVP!

Firstly, make sure that the event saved without any errors. If this isnt it, make sure that the event is attached to the invitation you are checking. Click on the invites link to see this.

How do I see the answers to my RSVP questions!

Once your replies are in: Either Click on RSVPs, then view the detail for the event, then click on view reply for a guest. Note that we dont make the guests answer, so some may choose to leave the field blank.

Wedding Events

What is an event?

An event is a part of your wedding celebration that you want guests to be able to reply to separately. For instance, this could be the ceremony itself, the reception afterwards and an evening party. Or it could even be a BBQ a couple of days before or after. Each event will have its own page on your site and also a line on your invitations. Youll also get to see individual numbers attending each event.

When I enter an event Name where will this information be seen?

The name of the event will only be seen on your website. Each event will have its own page on your website detailing what will happen in that section of the day. The Name of each event will be also seen on your Invites tab when you choose which events to include in each invitation.

What does Invite description mean?

This event title will be seen on the wedding invitation, this allows you to use more formal language than on your website. For example, ours would read The Wedding of Emma Gosling and Jim Taylor, and our evening event would be The Evening Reception. It is up to you how you phrase it. You can always change it once you have previewed the invitations.

I can't find my venue?

When you click on the drop down box you should be able to see all your venues. If you cant it might mean that you did not save it to the Venues tab before navigating away. Go back to the Venues tab and you should see it on the main page if it is there. If not, then you need to create a new venue and save it. It will then appear in the drop-down box in the events section.

Does it matter if the date of this event is after the wedding?

You can enter any date in here if it is linked to your wedding. Some people have a party after the wedding, or you might be wanting to have welcome drinks before the big days itself, either is no problem. We give you the option when you create the invitations to include these type of events or not. You might just want these details to appear on the website only. You can get guests will still be able to RSVP even though it was not visible on the invitation.

I don't know what to write in the webpage text.

The text entered here will appear on the website page for this event. If it is your Ceremony you might want to start by writing, Please join us to celebrate our big day…..’ or ‘We cant wait to become Man and Wife and we hope you will be there to share this with us…..’ You can write as much or as little as you want.

I have entered venue information into the site and now it has disappeared!

Did you navigate away from this page at any point? You might not have saved it. At the bottom of the page is a save button, so click on this. Then check whether you got an error when you saved, this would mean the information isnt stored. Please try entering the information again and if the same thing happens after you have saved then there may be an issue. Click on Feedbackbottom right, send us a message and we will look into it for you.

I don't know the time of the event yet!

If you have not finalised all wedding details dont worry, you can come back and change this at a later date. The information will appear on the invite and the website, so make you change it before you send the invitations out!

I don't what image to upload!

Make sure whatever picture you upload you own the copyright or you have permission to use it. Why not make it simple and upload a picture of you both? For any issues, uploading sees the Photo help questions

I have got multiple events needing dietary requirements, will the field appear more than once?

Yes, it will appear for each event.

I have added a question and it is not appearing on my RSVP!

Firstly, make sure that the event saved without any errors. If this isnt it, make sure that the event is attached to the invitation you are checking. Click on the invites link to see this.

How do I see the answers to my RSVP questions!

Once your replies are in: Either Click on RSVPs, then view the detail for the event, then click on view reply for a guest. Note that we dont make the guests answer, so some may choose to leave the field blank.